Frequently Asked Questions

Where can I find Okhtein Offline?

Egypt | Pop-Up Shop Downtown Road 90
London | Wolf & Badger 32 Dover St.
Saudi Arabia | CREAM-Jeddah Stars Avenue Mall, 2nd Floor

Where does Okhtein ship to?

Okhtein ships worldwide with the exception of Syria, Libya & Cuba.

Can I track my order?

You can track any order placed through DHL.

How can I pay for my order?

You can pay with Credit Card through our Website. However, orders placed in Cairo have the option to pay either Cash on delivery or with Credit Card.

What currencies can I pay in?

We accept payments in US Dollars & Egyptian Pounds.

What is your Returns Policy for Egypt?

You will be responsible for the cost of returning. If you want to return an order placed from Egypt.
Please get in touch with us so we can get it sorted for you.

What is your International Returns Policy?

Depending on the options available in your country, you’ll be responsible for the cost of returning any items.
The products are your responsibility until they reach our office, so please make sure they are packed up properly and can’t get damaged on the way.

Where can I find your care instructions?

You will find our different care instructions in an Insert card sent along with the product you ordered.